![]() Home workers also reported improved work satisfaction, and their attrition rate halved, but their promotion rate conditional on performance fell. ![]() Home working led to a 13% performance increase, of which 9% was from working more minutes per shift (fewer breaks and sick days) and 4% from more calls per minute (attributed to a quieter and more convenient working environment). Call center employees who volunteered to WFH were randomly assigned either to work from home or in the office for nine months. ![]() A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. ![]()
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